If a website goes down or is taken over, a ticket number is no help; what you need is someone who answers the phone directly and checks the server that same day.
An inaccessible or compromised WordPress website should first be secured and technically assessed. Depending on the incident, hosting, server, database, and WordPress access credentials are required.
I will respond within 4 hours and restore the website within 6 hours after all required access credentials have been provided. If this processing time is exceeded, you pay half.
WordPress security and technical support
★★★★★ 5,0 on Google
- Response within 4 hours
- Restoration within 6 hours; half price if exceeded
- Cleanup €280 net at a fixed price
- Money-back guarantee
Report an emergency
I will get back to you within 4 hours.
Cases for WordPress emergency assistance
Immediate assistance includes the initial technical assessment and processing appropriate to the respective error pattern.
Redirects, unfamiliar advertising, a Google warning or unknown user accounts. Described under Remove WordPress virus and Remove WordPress malware.
This includes unwanted redirects, third-party content, security warnings, or unknown user accounts. Complete cleanup costs 280 € net at a fixed price.
White screen, Error 500 or database errors. The cause is in the server log and is usually fixed the same day.
In the event of a white screen, an Error 500, or a database error, I check logs, components, and server configuration.
Missing administrator access
WordPress access can be restored in a controlled manner via the database. The cause of the change is then investigated.
The hosting package was deactivated and the provider requires proof. I clean it up and prepare the requested documentation.
I clean up the installation, create technical documentation, and support the request to have it unblocked.
How emergency assistance begins
Initial assessment
You describe the error pattern and any messages displayed. I will tell you which access credentials are required, the scope of services, and the price before starting.
Secure the current state
I secure the files and database in the state in which they are found and coordinate any necessary immediate measures with you.
Address the problem
I resolve the identified technical cause or, in the event of a confirmed infection, carry out the complete cleanup.
Hand over the result
You receive a summary of the cause, the work carried out, and, if applicable, further recommendations.
Services and prices
Malware scan
plus VAT · one-time
- Assessment of files, database and server configuration
- Analysis of available access logs
- Written report with documented findings
- Recommendations for the next technical steps
If you commission the cleanup afterwards, the 50 € will be fully credited.
Cleanup
plus VAT · fixed price, scan included
- Technical assessment included in the price
- Removal of the identified malicious code
- Restoration of normal operation
- Securing the identified access route and renewing relevant access credentials
- Basic hardening of the WordPress installation
- Technical report for the insurance company on request: €200 net
Ongoing support
per month, plus VAT.
- Controlled updates for WordPress, plugins and themes
- Regular checks for malicious code
- Continuous checks for newly reported vulnerabilities
- Cleanup included in the monthly fee during the support period
Further terms and conditions:
- All prices are plus 19 % VAT.
- For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
- The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
- The restoration period begins as soon as all required access credentials are available.
- I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.
Frequently asked questions
Which cases are handled as emergencies?
These include an inaccessible website, an active infection, a security warning, or a suspension by the hoster. Other matters can be arranged as a regular appointment.
When do the promised response times apply?
The promised times apply Monday to Friday from 8 to 20. Weekend assignments are possible upon request and cost an additional flat fee of 100 €.
How much does the initial assessment cost?
The initial phone call is free of charge. Costs arise when you commission the work; I will state the price and scope of services beforehand.
What requirements apply to the 6-hour commitment?
The processing time begins as soon as all access credentials required for the incident are available. It applies Monday to Friday from 8 to 20. If this time is exceeded, you pay half.
All topics and regions at a glance
By issue: Remove WordPress virus · Remove WordPress malware · WordPress hacked – what to do now · Remove malicious code from WordPress · WordPress no longer loads · No access to WordPress · White screen or Error 500 in WordPress · Website redirects to an external site · Google warns about your website · The hoster has blocked your website · WordPress sends spam · Foreign subpages in the Google index · Unauthorized administrators in WordPress · Restore WordPress website · Secure WordPress · WordPress maintenance · WooCommerce shop hacked
Nationwide: Berlin · München · Köln · Frankfurt am Main · Stuttgart · Düsseldorf · Dortmund · Essen · Bremen · Leipzig · Dresden · Hannover · Nürnberg · Bochum · Wuppertal · Bielefeld · Bonn · Münster · Karlsruhe · Mannheim · Rostock
Available Monday to Friday from 8:00 to 20:00 · Related topics: Remove WordPress virus · Remove WordPress malware · WordPress hacked – what to do now · WordPress no longer loads
Have a WordPress emergency technically assessed and handled
During the free initial consultation, we clarify the symptoms observed, the available access credentials and the sensible next step. If the cause is likely to lie outside WordPress, you will receive an appropriate assessment.
You can reach me Monday to Friday from 8 to 20. Related topics: Remove WordPress virus · Remove WordPress malware · WordPress hacked – what to do now · WordPress no longer loads
Clarify suspected malicious code
During the free initial consultation, you describe the irregularities observed and the available access credentials. I will explain whether the technical review for €50 net makes sense as a first step or whether the cleanup can begin directly.
- Technical assessment with written report€50
- Cleanup of a standard single installation€280
- Ongoing support per monthfrom €65
All prices excl. 19% VAT · Response within 4 hours, Mondays to Fridays from 8 a.m. to 8 p.m.