If a website goes down or is taken over, a ticket number is no help; what you need is someone who answers the phone directly and checks the server that same day.
What you can contact me about
Response in under 4 hours, restoration within 6 hours or you pay half.
WordPress expert from Schleswig
★★★★★ 5,0 on Google
- Response within 4 hours
- Site clean again within 6 hours – otherwise you only pay half
- €280 fixed price plus VAT
- Money-back guarantee
Report an emergency
I will get back to you within 4 hours.
I handle the following cases most often. There is a page with details for each one.
Infection and malicious code
Redirects, unfamiliar advertising, a Google warning or unknown user accounts. Described under Remove WordPress virus and Remove WordPress malware.
Outages and error messages
White screen, Error 500 or database errors. The cause is in the server log and is usually fixed the same day.
No access
The password is rejected or your account no longer has any permissions. Access can be restored via the database.
Blocking by the host
The hosting package was deactivated and the provider requires proof. I clean it up and prepare the requested documentation.
What happens in an emergency
You call
Sie rufen an
Ich gehe selbst ans Telefon. In fünf Minuten ist meist klar, worum es geht und was der sinnvollste nächste Schritt ist.
Zugänge und Sofortmaßnahmen
Sie geben mir die Zugänge, und wir klären, ob etwas sofort vom Netz muss. In den meisten Fällen kann die Seite online bleiben.
Bearbeitung
Ich sichere den Ist-Zustand, arbeite das Problem ab und melde mich mit dem Ergebnis. Sie müssen in der Zwischenzeit nichts tun.
Transparent costs
Malware scan
plus VAT · one-time
- Complete inspection of files, database and server configuration
- Analysis of access logs
- Written report with all findings
- Strong IT compliance image
If you commission the cleanup afterwards, the 50 € will be fully credited.
Most frequently chosen
Cleanup
plus VAT · fixed price, scan included
- Everything from the scan
- Complete removal of malicious code
- Restoration of normal operation
- Closing the entry point, changing all access credentials
- Security measures
- Report for the insurance company (+200€)
✓ Money-back guaranteeIf I can't clean the site, you pay nothing.
Ongoing support
per month, plus VAT.
- Updates for core, plugins and themes – checked, not installed blindly
- regular malware check
- Ongoing comparison with newly reported vulnerabilities
- Malware removal included free of charge during the support period
The complete fine print:
- All prices are plus 19 % VAT.
- Orders processed on Saturdays, Sundays or public holidays cost an additional one-time 100 € weekend surcharge.
- Response and recovery times apply Monday to Friday from 8 a.m. to 8 p.m. Outside these hours, I will respond as quickly as I can, but without a guarantee.
- The time starts when I have received all the necessary access credentials – not from your first message.
- I discuss special cases such as multiple sites in one installation, WooCommerce with ongoing orders or multisite with you beforehand and tell you the price before I start.
Frequently asked questions
Was gilt als Notfall?
Alles, was Ihren Betrieb unmittelbar beeinträchtigt: eine nicht erreichbare Seite, ein aktiver Befall, eine Google-Warnung oder eine Sperrung durch den Hoster. Bei allem anderen genügt in der Regel ein normaler Termin.
Sind Sie am Wochenende erreichbar?
Die zugesagten Reaktionszeiten gelten montags bis freitags von 8 bis 20 Uhr. Wochenendeinsätze sind auf Anfrage möglich und kosten eine Pauschale von 100 €.
Was kostet die erste Einschätzung?
Das Telefonat kostet nichts. Kosten entstehen erst mit einer Beauftragung, und den Preis nenne ich vorher.
Alle Themen und Regionen im Überblick
By issue: Remove WordPress virus · Remove WordPress malware · WordPress hacked – what to do now · Remove malicious code from WordPress · WordPress no longer loads · No longer able to access WordPress · White screen or Error 500 in WordPress · Website redirects to another site · Google warns about your website · Your host has blocked your website · Your server is sending spam · Unknown subpages in Google's index · Unknown administrators in WordPress · Restore WordPress website · Secure WordPress · WordPress maintenance · WooCommerce store hacked
Nationwide: Berlin · München · Köln · Frankfurt am Main · Stuttgart · Düsseldorf · Dortmund · Essen · Bremen · Leipzig · Dresden · Hannover · Nürnberg · Bochum · Wuppertal · Bielefeld · Bonn · Münster · Karlsruhe · Mannheim · Rostock
Available Monday to Friday from 8:00 to 20:00 · Related topics: Remove WordPress virus · Remove WordPress malware · WordPress hacked – what to do now · WordPress no longer loads
Im Notfall zählt, wie schnell jemand auf den Server sieht
A call costs you nothing and takes five minutes. If it turns out to be a different problem, I will tell you that too.
WordPress emergency help – response in under 4 hours | Elias Arndt
Prefer a quick chat
The longer an infection remains undetected, the greater the damage usually becomes. Attackers create additional access points, manipulated pages may be marked as unsafe by Google, and domains can end up on spam blacklists. Even after the technical cleanup, it can take time for such warnings to disappear. That's why it's worth checking early whether an infection is actually present. In a short phone call, it is usually possible to assess what has happened and which next steps make sense.
- Malware scan with written findings50 €
- Fixed-price cleanup, scan included280 €
- Ongoing support, monthlyfrom 65 €
All prices plus VAT · Response within 4 hours, Monday to Friday from 8 a.m. to 8 p.m.