Können Sie feststellen, ob Daten abgeflossen sind?

Serverprotokolle und weitere technische Spuren können konkrete Zugriffe belegen. Eine vollständige Aussage hängt von Umfang und Aufbewahrungsdauer der vorhandenen Daten ab. Der Bericht macht diese Grenzen transparent.

Unterstützt der Befund bei der datenschutzrechtlichen Bewertung?

Ja. Er liefert die technischen Tatsachen zu Zeitraum, Systemen und möglichen Zugriffen. Die rechtliche Bewertung und eine mögliche Meldung sollten Sie mit Ihrer zuständigen Datenschutzstelle abstimmen.

Welche Zugänge werden benötigt?

Erforderlich sind ein SFTP- oder SSH-Zugang, ein Datenbankzugang und ein Administrator-Konto in WordPress. Falls der WordPress-Zugang gesperrt ist, reichen für den Start Server- und Datenbankzugang aus. Fehlende Zugangsdaten kann der Vertragsinhaber beim Hostinganbieter anfordern.

Wie läuft die Zusammenarbeit per Fernzugriff ab?

Für die Bearbeitung benötige ich einen SFTP- oder SSH-Zugang, einen Datenbankzugang und ein Administrator-Konto in WordPress. Nach der ersten Sichtung erläutere ich den Befund und das weitere Vorgehen telefonisch oder schriftlich.

Acute WordPress incident

Is Google warning about your website? Help in Bonn

Google, your browser or your host is warning about harmful content. I check the WordPress installation, clean up the issue and then assist with the renewed review or reinstatement.

Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Bonn

If a website contains member accounts, newsletter data or registrations, a security incident must also be investigated with regard to this data. I determine the possible time period, the affected systems and the accesses that can be traced based on the available logs. The written findings distinguish between substantiated facts, technical indications and remaining uncertainties. This provides you with an objective basis for internal assessment and further data protection coordination.

Process and scope of services

The technical remediation for customers in Bonn is carried out via remote access. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found at Remove WordPress virus and Remove WordPress malware.

Classifying affected data holdings

The findings describe the possible time period, accessible data holdings, verifiable accesses and remaining uncertainties.

Have warning messages removed

After the cleanup, I can request a new review by Google. If the hosting provider has blocked your website, I will compile the technical findings and the measures carried out.

Renew access credentials and security keys

At the end, the affected passwords, user accounts and WordPress security keys are renewed in consultation with you. Unnecessary accounts are removed after approval.

Services and prices

Malware scan

50 €

plus VAT · one-time

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

Further terms and conditions:

All prices are plus 19 % VAT.
For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
The restoration period begins as soon as all required access credentials are available.
I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Bonn

Can you determine whether data has been exfiltrated?

Server logs and other technical traces can substantiate specific accesses. A complete assessment depends on the scope and retention period of the available data. The report makes these limitations transparent.

Does the report support the data protection assessment?

Yes. It provides the technical facts regarding the time period, systems and possible accesses. You should coordinate the legal assessment and any potential notification with your responsible data protection authority.

Which access credentials are required?

A SFTP or SSH access, a database access and an administrator account in WordPress are required. If WordPress access is blocked, server and database access are sufficient to get started. The contract holder can request missing access credentials from the hosting provider.

How does collaboration work remotely?

To carry out the work, I need a SFTP or SSH access, a database access and an administrator account in WordPress. After the initial review, I will explain the findings and the next steps by phone or in writing.

Start cleaning up the website

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Technical support is available nationwide. Further regional pages: WordPress help in Cologne · WordPress help in Düsseldorf · WordPress help in Frankfurt am Main · WordPress emergency support