Website not reachable

WordPress no longer loads

An inaccessible WordPress site can be caused by a faulty update, an incompatible extension, a server problem or malicious code. The visible error alone does not allow for a reliable attribution.

I check the available server logs and the installation, fix the identified cause and then verify accessibility.

Elias Arndt, WordPress expert from Schleswig
Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

  • Response within 4 hours
  • Restoration within 6 hours; half price if exceeded
  • Cleanup €280 net at a fixed price
  • Money-back guarantee
0157 57244734
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Report an emergency

I will get back to you within 4 hours.

Common error patterns

The displayed message helps narrow down the investigation. The specific cause is determined from logs and configuration.

Completely white page

PHP processing was aborted while error output in the browser is disabled. Additional details may be available in the server log.

Error 500

The server cannot process the request. Possible causes include faulty rules, incompatible extensions or damaged code.

Database connection error

WordPress cannot reach the database. Credentials, the database server and the configuration are checked.

Hoster's block page

The hoster has restricted access and usually states the reason as well as the requirements for unblocking in its message.

How I identify and fix the cause

1

Check logs

I analyze the available error and server logs. They often contain clues about the triggering file or component.

2

Narrow down the error

Plugins, the theme and the configuration are checked specifically. If necessary, individual components are temporarily deactivated via server access.

3

Restore operation

I fix the identified technical cause and check accessibility as well as important functions. If an infection is confirmed, the complete cleanup is carried out.

Services and prices

Malware scan

50 €

plus VAT · one-time

  • Assessment of files, database and server configuration
  • Analysis of available access logs
  • Written report with documented findings
  • Recommendations for the next technical steps

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

  • Technical assessment included in the price
  • Removal of the identified malicious code
  • Restoration of normal operation
  • Securing the identified access route and renewing relevant access credentials
  • Basic hardening of the WordPress installation
  • Technical report for the insurance company on request: €200 net
Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

  • Controlled updates for WordPress, plugins and themes
  • Regular checks for malicious code
  • Continuous checks for newly reported vulnerabilities
  • Cleanup included in the monthly fee during the support period

Further terms and conditions:

  • All prices are plus 19 % VAT.
  • For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
  • The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
  • The restoration period begins as soon as all required access credentials are available.
  • I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Frequently asked questions

Can a white page indicate an attack?

A white page can also occur after an update, due to a plugin conflict or because server resources have been exhausted. The error logs and the inspection of the installation show whether malicious code is involved.

Yes. Troubleshooting primarily requires server access and, if applicable, database access. WordPress access can be restored via the database if necessary.

For a purely technical cause, I charge for the work as agreed and state the cost range before starting. If an infection is found, the fixed price of 280 € net applies to the cleanup.

I will get back to you within 4 hours. Technical restorations are often possible on the same business day; the exact effort depends on the cause and the available access.

Identify the cause and make WordPress accessible again

During the free initial consultation, we clarify the symptoms observed, the available access credentials and the sensible next step. If the cause is likely to lie outside WordPress, you will receive an appropriate assessment.

Call now: 0157 57244734
Emergency form

You can reach me Monday to Friday from 8 a.m. to 8 p.m. Related topics: White screen or Error 500 in WordPress · The hoster has blocked your website · No longer able to access WordPress · Remove WordPress virus