Acute WordPress incident

Is Google warning about your website? Help in Berlin

Google, your browser or your host is warning about harmful content. I check the WordPress installation, clean up the issue and then assist with the renewed review or reinstatement.

Elias Arndt, WordPress expert from Schleswig
Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

  • Response within 4 hours
  • Restoration within 6 hours; half price if exceeded
  • Cleanup €280 net at a fixed price
  • Money-back guarantee
0157 57244734
Fill out the form

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Berlin

For the malware cleanup, I need access to the hosting, the WordPress administration, the database and, if possible, the server logs. At the beginning, I will establish together with you which access credentials are already available and which still need to be requested from the hosting provider. I will then back up and examine the installation, remove the malicious code and close the identified access route. This keeps the process clear even if some access credentials are initially missing.

Have your website checked – 50 €

Process and scope of services

The technical cleanup is carried out remotely for customers in Berlin. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found under Remove WordPress virus and Remove WordPress malware.

Clarify access credentials at the beginning

A brief assessment shows which access credentials are available and which the hosting provider still needs to provide. The technical review can then begin in full.

Have warning messages removed

After the cleanup, I can request a new review by Google. If the hosting provider has blocked your website, I will compile the technical findings and the measures carried out.

Renew access credentials and security keys

At the end, the affected passwords, user accounts and WordPress security keys are renewed in consultation with you. Unnecessary accounts are removed after approval.

Services and prices

Malware scan

50 €

plus VAT · one-time

  • Assessment of files, database and server configuration
  • Analysis of available access logs
  • Written report with documented findings
  • Recommendations for the next technical steps

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

  • Technical assessment included in the price
  • Removal of the identified malicious code
  • Restoration of normal operation
  • Securing the identified access route and renewing relevant access credentials
  • Basic hardening of the WordPress installation
  • Technical report for the insurance company on request: €200 net
Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

  • Controlled updates for WordPress, plugins and themes
  • Regular checks for malicious code
  • Continuous checks for newly reported vulnerabilities
  • Cleanup included in the monthly fee during the support period

Further terms and conditions:

  • All prices are plus 19 % VAT.
  • For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
  • The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
  • The restoration period begins as soon as all required access credentials are available.
  • I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Berlin

We don't know where our site is hosted.

The hosting provider can be identified using the domain and server data. We then clarify who manages the contract and can request the required access credentials.

As the contract holder, you can generally request access to the files and database directly from the hosting provider. I will tell you in advance which permissions are required and provide support with technical questions.

A SFTP or SSH access, a database access and an administrator account in WordPress are required. If WordPress access is blocked, server and database access are sufficient to get started. The contract holder can request missing access credentials from the hosting provider.

To carry out the work, I need a SFTP or SSH access, a database access and an administrator account in WordPress. After the initial review, I will explain the findings and the next steps by phone or in writing.

Start cleaning up the website

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Call now: 0157 57244734
Emergency form

Technical support is available nationwide. Further regional pages: WordPress help in Leipzig · WordPress help in Dresden · WordPress help in Hamburg · WordPress emergency help