WordPress no longer loads
A page that no longer loads either has a technical problem or has been infected. From the outside, both look the same, and they cannot be distinguished in the browser.
I will check directly on the server and tell you within a short time what the problem is.
WordPress expert from Schleswig
★★★★★ 5,0 on Google
- Response within 4 hours
- Site clean again within 6 hours – otherwise you only pay half
- €280 fixed price plus VAT
- Money-back guarantee
Report an emergency
I will get back to you within 4 hours.
What you see instead
The error patterns differ, and they already provide an indication of the direction in which the cause lies.
A completely white page
The classic case of an aborted PHP process. The cause is recorded in the server's error log, which is not visible through the browser.
Error 500
The server aborts processing. Common triggers include a faulty .htaccess, a crashed plugin or injected code containing a syntax error.
Error establishing a database connection
Either the login details are no longer correct, or the database server is not responding. Both can also be the result of an intrusion.
A suspension page from the hoster
The provider has shut down the package. In this case, confirmed abuse is almost always involved, and reactivation requires documented cleanup.
How I proceed
Checking the logs
I read the error log via SSH or SFTP. It usually contains the specific file and line at which processing stops.
Narrowing down the cause
Plugins and the theme are systematically deactivated until the component causing the issue is identified. This is done via the file level and also works without access to the backend.
Restore operation
The site will be made accessible again. If malicious code was the cause, the complete cleanup follows immediately.
Transparent costs
Malware scan
plus VAT · one-time
- Complete inspection of files, database and server configuration
- Analysis of access logs
- Written report with all findings
- Strong IT compliance image
If you commission the cleanup afterwards, the 50 € will be fully credited.
Most frequently chosen
Cleanup
plus VAT · fixed price, scan included
- Everything from the scan
- Complete removal of malicious code
- Restoration of normal operation
- Closing the entry point, changing all access credentials
- Security measures
- Report for the insurance company (+200€)
✓ Money-back guaranteeIf I can't clean the site, you pay nothing.
Ongoing support
per month, plus VAT.
- Updates for core, plugins and themes – checked, not installed blindly
- regular malware check
- Ongoing comparison with newly reported vulnerabilities
- Malware removal included free of charge during the support period
The complete fine print:
- All prices are plus 19 % VAT.
- Orders processed on Saturdays, Sundays or public holidays cost an additional one-time 100 € weekend surcharge.
- Response and recovery times apply Monday to Friday from 8 a.m. to 8 p.m. Outside these hours, I will respond as quickly as I can, but without a guarantee.
- The time starts when I have received all the necessary access credentials – not from your first message.
- I discuss special cases such as multiple sites in one installation, WooCommerce with ongoing orders or multisite with you beforehand and tell you the price before I start.
Frequently asked questions
Is a white page always an attack?
No, it is often a failed update or a plugin conflict. An attack is also possible, especially if injected code contains a syntax error. The only way to distinguish this is through the error logs on the server.
I no longer have access to the backend. Does it still work?
Yes. For troubleshooting, I need server access anyway, not the backend. A WordPress administrator can be restored via the database if necessary.
What does troubleshooting cost?
If the cause turns out to be purely technical, I will charge for the work as agreed and specify the scope beforehand. If there is an infection, the fixed price of €280 applies for the cleanup.
How quickly does it go?
I will get back to you within 4 hours. Restoration is generally completed on the same business day.
An inaccessible site costs revenue every day
A call costs you nothing and takes five minutes. If it turns out to be a different problem, I will tell you that too.
Available Mondays to Fridays from 8 a.m. to 8 p.m. · Related topics: White screen or Error 500 in WordPress · The hoster has blocked your website · No longer able to access WordPress · Remove a WordPress virus
Prefer a quick chat
The longer an infection remains undetected, the greater the damage usually becomes. Attackers create additional access points, manipulated pages may be marked as unsafe by Google, and domains can end up on spam blacklists. Even after the technical cleanup, it can take time for such warnings to disappear. That's why it's worth checking early whether an infection is actually present. In a short phone call, it is usually possible to assess what has happened and which next steps make sense.
- Malware scan with written findings50 €
- Fixed-price cleanup, scan included280 €
- Ongoing support, monthlyfrom 65 €
All prices plus VAT · Response within 4 hours, Monday to Friday from 8 a.m. to 8 p.m.