The hosting provider has blocked your website
A hosting provider blocks a website when spam has been sent through your package or malicious code is being delivered. To unblock it, the provider requires comprehensible documentation showing that the cause has been eliminated.
I prepare this report and carry out the cleanup it is based on.
WordPress expert from Schleswig
★★★★★ 5,0 on Google
- Response within 4 hours
- Site clean again within 6 hours – otherwise you only pay half
- €280 fixed price plus VAT
- Money-back guarantee
Report an emergency
I will get back to you within 4 hours.
What happens when a website is blocked
The effects usually extend beyond the website, because other services are also located in the same package.
The website is offline
Instead of your page, a notice page from the provider appears. The page is therefore no longer accessible to visitors and search engines.
Emails are stopped
If the mailbox is in the same package, business correspondence also comes to a halt. This is often noticed faster than the blocking itself.
Access is restricted
Some providers also block FTP and the database. For the cleanup, temporary access must then first be requested.
Documentation is required
Without a written account of what was found and removed, the package remains blocked. A mere assurance is generally not sufficient.
The path to unblocking
Clarify access
First, it is clarified with the provider which access will be enabled for the cleanup. Many providers set up temporary maintenance access for this purpose.
Clean up and document
The malicious code is removed and every location is documented. This list forms the basis for the request to unblock the package.
Support the unblocking process
I draft the response to the provider and answer technical questions. This generally makes one to two business days until unblocking realistic.
Transparent costs
Malware scan
plus VAT · one-time
- Complete inspection of files, database and server configuration
- Analysis of access logs
- Written report with all findings
- Strong IT compliance image
If you commission the cleanup afterwards, the 50 € will be fully credited.
Most frequently chosen
Cleanup
plus VAT · fixed price, scan included
- Everything from the scan
- Complete removal of malicious code
- Restoration of normal operation
- Closing the entry point, changing all access credentials
- Security measures
- Report for the insurance company (+200€)
✓ Money-back guaranteeIf I can't clean the site, you pay nothing.
Ongoing support
per month, plus VAT.
- Updates for core, plugins and themes – checked, not installed blindly
- regular malware check
- Ongoing comparison with newly reported vulnerabilities
- Malware removal included free of charge during the support period
The complete fine print:
- All prices are plus 19 % VAT.
- Orders processed on Saturdays, Sundays or public holidays cost an additional one-time 100 € weekend surcharge.
- Response and recovery times apply Monday to Friday from 8 a.m. to 8 p.m. Outside these hours, I will respond as quickly as I can, but without a guarantee.
- The time starts when I have received all the necessary access credentials – not from your first message.
- I discuss special cases such as multiple sites in one installation, WooCommerce with ongoing orders or multisite with you beforehand and tell you the price before I start.
Frequently asked questions
Can I simply move to another hosting provider?
I advise against this as long as the cause has not been eliminated. You take the malicious code with you when moving, and the new provider will block you again for the same reason. Moving only makes sense after the cleanup.
Will I still get my data?
As a rule, yes. The blocking affects delivery to the outside, not the data itself. Access usually requires a request to support, which I can help formulate.
How long does unblocking take?
The cleanup is completed within 6 hours of all access credentials becoming available. How quickly the provider unblocks the package afterward is outside my control; one to two business days is usual.
A blocked website remains blocked until the documentation is submitted
A call costs you nothing and takes five minutes. If it turns out to be a different problem, I will tell you that too.
Available Monday to Friday from 8 a.m. to 8 p.m. · Related topics: Your server is sending spam · WordPress hacked – what to do now · Remove WordPress malware · WordPress no longer loads
Prefer a quick chat
The longer an infection remains undetected, the greater the damage usually becomes. Attackers create additional access points, manipulated pages may be marked as unsafe by Google, and domains can end up on spam blacklists. Even after the technical cleanup, it can take time for such warnings to disappear. That's why it's worth checking early whether an infection is actually present. In a short phone call, it is usually possible to assess what has happened and which next steps make sense.
- Malware scan with written findings50 €
- Fixed-price cleanup, scan included280 €
- Ongoing support, monthlyfrom 65 €
All prices plus VAT · Response within 4 hours, Monday to Friday from 8 a.m. to 8 p.m.