Technical WordPress help

Is your WordPress hacked? Help in Itzehoe

Unknown administrator accounts, new files or suspicious mail delivery may indicate a security incident. I investigate the technical scope and document the necessary measures.

Elias Arndt, WordPress expert from Schleswig
Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Itzehoe

If multiple websites are hosted in one hosting package, all installations and jointly used directories must be included in the examination. Malicious code can spread through areas that are jointly writable. I therefore examine the entire web space, secure the existing data and determine the required scope of the cleanup after reviewing it.

Technical inspection and cleanup

The technical cleanup is carried out for customers in Itzehoe via remote access. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found under Remove WordPress Virus and Remove WordPress Malware.

Examine the entire web space

For multiple installations in the same hosting package, I examine all associated directories and databases. Shared areas are included in the root-cause analysis.

Fixed price for the standard case

Cleaning up a typical standalone WordPress installation costs 280 € net. For multiple installations, large online shops or extensive custom developments, you will receive the price after a brief review and before work begins.

Have warning messages removed

After the cleanup, I can request a new review by Google. If the hosting provider has blocked your website, I will compile the technical findings and the measures carried out.

Services and prices

Malware scan

50 €

plus VAT · one-time

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

Further terms and conditions:

  • All prices are plus 19 % VAT.
  • For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
  • The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
  • The restoration period begins as soon as all required access credentials are available.
  • I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Itzehoe

Does the fixed price also apply to multiple websites in one hosting package?

For a typical single installation, the cleanup costs 280 € net. For multiple installations, I first assess the scope and provide you with a binding price before starting the work.

I examine the directories, databases, configurations and available logs of the installations in the same hosting package. The written findings specify which areas are affected and which measures were carried out.

To carry out the work, I need a SFTP or SSH access, a database access and an administrator account in WordPress. After the initial review, I will explain the findings and the next steps by phone or in writing.

The vulnerability identified during the analysis is closed and affected access credentials are renewed. New security vulnerabilities may arise later. Ongoing support from 65 € net per month includes checked updates, monitoring and cleanup in an emergency.

Coordinate the next steps

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Technical support is available throughout Germany. Further regional pages: WordPress Help in Heide · WordPress Help in Neumünster · WordPress Help in Hamburg · WordPress Emergency Help