Handle suspension

The hosting provider has blocked your website

A hosting provider can restrict access to a website if its systems detect malicious code, spam distribution or other suspicious activity. The provider’s message usually states the reason and the requirements for re-enabling access.

I inspect and clean up the WordPress installation, create the technical documentation and support the response to the hosting provider. The cleanup costs 280 € net at a fixed price.

Elias Arndt, WordPress expert from Schleswig
Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

  • Response within 4 hours
  • Restoration within 6 hours; half price if exceeded
  • Cleanup €280 net at a fixed price
  • Money-back guarantee
0157 57244734
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Report an emergency

I will get back to you within 4 hours.

What may be affected by the suspension

The scope depends on the measure taken and the hosting package. The provider’s message and the available access credentials form the basis for the next steps.

Website not reachable

An information page or error message from the provider may appear instead of the website.

E-mail functions restricted

If the website and mailboxes are part of the same package, the provider may also restrict mail delivery or individual mailboxes.

Server access restricted

FTP, SFTP, SSH or database access may be temporarily blocked. In that case, a maintenance access must be arranged with support for the cleanup.

Technical evidence requested

The provider may request a description of the affected locations, the removed files and the security measures taken.

How I support re-enabling access

1

Clarify requirements and access

I review the hosting provider’s message and clarify with you which access credentials and evidence are required for processing.

2

Clean up installation

I secure the current state, remove the discovered tampering and close the identified access route.

3

Document measures

The documentation lists the affected locations, cleanup and security measures in a way that can be forwarded to technical support.

4

Support the unblocking process

I support the response to the provider and answer technical questions about the findings.

Services and prices

Malware scan

50 €

plus VAT · one-time

  • Assessment of files, database and server configuration
  • Analysis of available access logs
  • Written report with documented findings
  • Recommendations for the next technical steps

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

  • Technical assessment included in the price
  • Removal of the identified malicious code
  • Restoration of normal operation
  • Securing the identified access route and renewing relevant access credentials
  • Basic hardening of the WordPress installation
  • Technical report for the insurance company on request: €200 net
Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

  • Controlled updates for WordPress, plugins and themes
  • Regular checks for malicious code
  • Continuous checks for newly reported vulnerabilities
  • Cleanup included in the monthly fee during the support period

Further terms and conditions:

  • All prices are plus 19 % VAT.
  • For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
  • The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
  • The restoration period begins as soon as all required access credentials are available.
  • I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Frequently asked questions

Does moving to another hosting provider make sense?

Before moving, the installation should be fully checked and cleaned up so that malicious files or database entries are not transferred to the new package.

This depends on the hosting provider’s measure. If the regular access credentials are blocked, a temporary maintenance access or a backup via support can often be requested.

The cleanup takes place within 6 hours of all required access credentials being provided, Mondays to Fridays from 8 to 20. If this processing time is exceeded, you pay half. The timing and requirements for the subsequent re-enabling of access are determined by the hosting provider.

Clean up website and prepare re-enabling

During the free initial consultation, we clarify the symptoms observed, the available access credentials and the sensible next step. If the cause is likely to lie outside WordPress, you will receive an appropriate assessment.

Call now: 0157 57244734
Emergency form

You can reach me Mondays to Fridays from 8 to 20. Related topics: WordPress sends spam · WordPress hacked – what to do now · Remove WordPress malware · WordPress no longer loads