No more access to WordPress
A failed WordPress login can be caused by a changed password, a faulty extension, a problem with mail delivery, or unauthorized access.
I restore controlled access and use the database, files, and available logs to determine what triggered the change.
WordPress security and technical support
★★★★★ 5,0 on Google
- Response within 4 hours
- Restoration within 6 hours; half price if exceeded
- Cleanup €280 net at a fixed price
- Money-back guarantee
Report an emergency
I will get back to you within 4 hours.
Possible symptoms
The following observations help narrow down the cause. A technical examination shows whether an attack has occurred.
The password is rejected
Even the known password does not allow you to log in, and resetting it does not help.
The password reset email is missing
The message does not arrive. Possible causes include a changed account address, a filter, or an error in mail delivery.
The account has fewer permissions
The login works, but previously available administration areas are missing from the backend. The assigned user role should be checked.
The account is not found
WordPress no longer recognizes the username or email address. The user table shows whether the account has been changed or removed.
How I restore access
Check existing access
Hosting, server, or database access is required. This allows the installation to be checked independently of the WordPress login.
Restore administrator access
The authorized account is reset via the database, or a controlled administrator account is created for the examination.
Clarify the cause and secure the site
I check user changes and available logs. If an infection is confirmed, the site is fully cleaned; if the cause is technical, the login is specifically secured.
Services and prices
Malware scan
plus VAT · one-time
- Assessment of files, database and server configuration
- Analysis of available access logs
- Written report with documented findings
- Recommendations for the next technical steps
If you commission the cleanup afterwards, the 50 € will be fully credited.
Cleanup
plus VAT · fixed price, scan included
- Technical assessment included in the price
- Removal of the identified malicious code
- Restoration of normal operation
- Securing the identified access route and renewing relevant access credentials
- Basic hardening of the WordPress installation
- Technical report for the insurance company on request: €200 net
Ongoing support
per month, plus VAT.
- Controlled updates for WordPress, plugins and themes
- Regular checks for malicious code
- Continuous checks for newly reported vulnerabilities
- Cleanup included in the monthly fee during the support period
Further terms and conditions:
- All prices are plus 19 % VAT.
- For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
- The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
- The restoration period begins as soon as all required access credentials are available.
- I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.
Frequently asked questions
Can I reset the access myself?
Resetting via the database is technically possible. Create a backup beforehand and document the current state if unauthorized access is a possible cause.
Can a blocked account have other causes?
A security plugin, a corrupted database table, or a failed update can also prevent login. The database and logs help distinguish between these causes.
How much does it cost?
If only access needs to be restored, I charge for the work by agreement and provide the cost estimate before starting. If an infection is confirmed, the complete cleanup costs 280 € net at a fixed price.
Restore WordPress access and investigate the cause
During the free initial consultation, we clarify the symptoms observed, the available access credentials and the sensible next step. If the cause is likely to lie outside WordPress, you will receive an appropriate assessment.
You can reach me Monday to Friday from 8 a.m. to 8 p.m. Related topics: Unauthorized administrators in WordPress · WordPress hacked – what to do now · Remove a WordPress virus · WordPress no longer loads
Clarify suspected malicious code
During the free initial consultation, you describe the irregularities observed and the available access credentials. I will explain whether the technical review for €50 net makes sense as a first step or whether the cleanup can begin directly.
- Technical assessment with written report€50
- Cleanup of a standard single installation€280
- Ongoing support per monthfrom €65
All prices excl. 19% VAT · Response within 4 hours, Mondays to Fridays from 8 a.m. to 8 p.m.