Wie schützen Sie vertrauliche Daten während der Bearbeitung?

Ich verwende die bereitgestellten Zugänge ausschließlich für den vereinbarten Auftrag. Arbeitskopien werden geschützt gespeichert und nach Abschluss gelöscht. Die Zugangsdaten werden anschließend erneuert. Eine Vertraulichkeitsvereinbarung kann vor Beginn abgeschlossen werden.

Ist eine vollständige Bearbeitung ohne persönlichen Termin möglich?

Ja. Für die technische Prüfung und Bereinigung reichen die erforderlichen Server-, Datenbank- und WordPress-Zugänge aus. Abstimmungen erfolgen telefonisch oder schriftlich.

Arbeiten Sie mit Agenturen und internen IT-Teams zusammen?

Ja. Ich stimme den technischen Ablauf mit den zuständigen Ansprechpartnern ab und übergebe nach Abschluss einen Befund mit Fundstellen, Maßnahmen und empfohlenen Folgeschritten.

Was geschieht, wenn die Prüfung keinen Befall feststellt?

Sie erhalten einen schriftlichen Prüfbericht mit dem Ergebnis und weiteren technisch relevanten Feststellungen. In diesem Fall bleibt es bei den Kosten von 50 € netto.

Acute WordPress incident

Is Google warning about your website? Help in Lübeck

Google, your browser or your host is warning about harmful content. I check the WordPress installation, clean up the issue and then assist with the renewed review or reinstatement.

Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Lübeck

Event calendars, ticket integrations and contact forms add additional data flows and interfaces to a WordPress installation. I check the extensions used, associated configurations and suspicious changes. If personal data may be affected, I document the technically identifiable locations and timestamps for your further assessment.

Process and scope of services

Technical cleanup is carried out for customers in Lübeck via remote access. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found at Remove WordPress virus and Remove WordPress malware.

Check extensions and interfaces

Calendars, ticket integrations and forms are checked together with their extensions and configurations. I recheck the agreed core functions after the cleanup.

Written technical findings report

You will receive a summary of the identified findings, the measures carried out and the technically reconstructable sequence of events. The report supports further coordination with internal departments, your insurer or the supervisory authority.

Investigate the cause of the incident

I check files, the database, configuration, user accounts and available logs. Identified vulnerabilities are closed and affected access credentials are renewed.

Services and prices

Malware scan

50 €

plus VAT · one-time

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

Further terms and conditions:

All prices are plus 19 % VAT.
For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
The restoration period begins as soon as all required access credentials are available.
I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Lübeck

How do you protect confidential data during the work?

I use the provided access credentials exclusively for the agreed assignment. Working copies are stored securely and deleted after completion. The access credentials are then renewed. A confidentiality agreement can be concluded before work begins.

Is it possible to complete the work without an in-person appointment?

Yes. The required server, database and WordPress access credentials are sufficient for the technical review and cleanup. Coordination takes place by phone or in writing.

Do you work with agencies and internal IT teams?

Yes. I coordinate the technical process with the responsible contacts and, upon completion, provide a report of findings with identified locations, measures and recommended next steps.

What happens if the review finds no infection?

You will receive a written review report with the result and other technically relevant findings. In this case, the cost remains 50 € net.

Start cleaning up the website

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Technical support is available throughout Germany. Further regional pages: WordPress help in Hamburg · WordPress help in Neumünster · WordPress help in Kiel · WordPress emergency help