Bei uns ist noch keine Person für die Website festgelegt. Ist das ein Hindernis?

Für die Beauftragung benötige ich eine entscheidungsberechtigte Kontaktperson und Zugang über den Vertragsinhaber des Hostings. Die dauerhafte Zuständigkeit können wir im Rahmen der Übergabe klar festhalten.

Lohnt sich die laufende Betreuung für einen kleinen Verein?

Das hängt von Umfang, Aktualisierungsbedarf und internen Möglichkeiten ab. Die Betreuung ist optional. Ich erläutere vorab, welche Leistungen enthalten sind und welche Aufgaben Sie alternativ selbst übernehmen können.

Was kostet die Bereinigung?

Die Prüfung kostet 50 € netto und wird bei einer anschließenden Bereinigung vollständig angerechnet. Die Bereinigung einer üblichen WordPress-Einzelinstallation kostet 280 € netto. Bei mehreren Installationen oder besonderer technischer Komplexität nenne ich den Preis nach einer kurzen Sichtung und vor Beginn der Arbeiten. Für Aufträge am Wochenende fällt einmalig eine zusätzliche Pauschale von 100 € an.

Muss die Website während der Bereinigung offline gehen?

In aller Regel bleibt die Website erreichbar. Falls ein Arbeitsschritt eine kurze Unterbrechung erfordert, stimme ich das Wartungsfenster vorher mit Ihnen ab.

Malicious code check

Is your WordPress inaccessible? Help in Dortmund

Can you no longer access the WordPress dashboard, or does your account suddenly have fewer permissions? I check user accounts, files, the database and existing logs, restore authorized access and clarify the cause.

Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Dortmund

Successful cleanup also includes securing the website for continued operation. After the technical analysis, I remove malicious code, update affected components and renew security-relevant access credentials. Together, we determine who will manage hosting access, WordPress notifications and updates in future. A brief handover summarises the necessary tasks and establishes a clear process for future updates.

Services at a glance

The technical cleanup is carried out for customers in Dortmund via remote access. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found at Remove WordPress virus and Remove WordPress malware.

Secure operation after cleanup

The handover records who manages access and updates and which regular checks are required for the installation.

Backup before work begins

Before the first intervention, I back up the files and database in their current state. The backup enables controlled restoration and preserves the initial state for technical documentation.

Response within four hours

Monday to Friday between 8 a.m. and 8 p.m., I will get back to you within four hours. Technical work can begin as soon as all required access details are available.

Services and prices

Malware scan

50 €

plus VAT · one-time

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

Further terms and conditions:

All prices are plus 19 % VAT.
For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
The restoration period begins as soon as all required access credentials are available.
I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Dortmund

No one has been designated for the website yet. Is that an obstacle?

To commission me, I need an authorised contact person with decision-making authority and access via the hosting contract holder. We can clearly document ongoing responsibility as part of the handover.

Is ongoing support worthwhile for a small association?

That depends on the scope, update requirements and internal capabilities. Support is optional. I explain in advance which services are included and which tasks you can alternatively handle yourselves.

What does the cleanup cost?

The check costs 50 € net and is fully credited toward subsequent cleanup. Cleanup of a standard WordPress single installation costs 280 € net. For multiple installations or particular technical complexity, I will quote the price after a brief review and before work begins. Orders placed on weekends incur a one-time additional flat fee of 100 €.

Does the website need to go offline during the cleanup?

As a rule, the website remains accessible. If a step requires a brief interruption, I will coordinate the maintenance window with you in advance.

Have a WordPress incident checked

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Technical support is available nationwide. Further regional pages: WordPress help in Essen · WordPress help in Bochum · WordPress help in Düsseldorf · WordPress emergency assistance