Is your WordPress hacked? Help in Münster
Unknown administrator accounts, new files or suspicious mail delivery may indicate a security incident. I investigate the technical scope and document the necessary measures.
WordPress security and technical support
★★★★★ 5,0 on Google
- Response within 4 hours
- Restoration within 6 hours; half price if exceeded
- Cleanup €280 net at a fixed price
- Money-back guarantee
Report an emergency
I will get back to you within 4 hours.
WordPress websites in Münster
Contact, booking, and application forms may additionally store submitted information in the WordPress database. In the event of a security incident, I therefore record the forms used, their storage locations, and the configured retention rules. I then check the relevant tables for manipulation and document which data were present during the possible access period. If desired, I can set up an appropriate automatic deletion period.
Technical inspection and cleanup
The technical cleanup for customers in Münster is carried out remotely. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found under Remove WordPress virus and Remove WordPress malware.
Capture form data completely
Stored submissions, retention periods, and access rights are reviewed and described in a comprehensible manner in the findings.
Response within four hours
Monday to Friday between 8 a.m. and 8 p.m., I will get back to you within four hours. Technical work can begin as soon as all required access details are available.
Written technical findings report
You will receive a summary of the identified findings, the measures carried out and the technically reconstructable sequence of events. The report supports further coordination with internal departments, your insurer or the supervisory authority.
Services and prices
Malware scan
plus VAT · one-time
- Assessment of files, database and server configuration
- Analysis of available access logs
- Written report with documented findings
- Recommendations for the next technical steps
If you commission the cleanup afterwards, the 50 € will be fully credited.
Cleanup
plus VAT · fixed price, scan included
- Technical assessment included in the price
- Removal of the identified malicious code
- Restoration of normal operation
- Securing the identified access route and renewing relevant access credentials
- Basic hardening of the WordPress installation
- Technical report for the insurance company on request: €200 net
Ongoing support
per month, plus VAT.
- Controlled updates for WordPress, plugins and themes
- Regular checks for malicious code
- Continuous checks for newly reported vulnerabilities
- Cleanup included in the monthly fee during the support period
Further terms and conditions:
- All prices are plus 19 % VAT.
- For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
- The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
- The restoration period begins as soon as all required access credentials are available.
- I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.
Questions from Münster
Does our form store entries in the database?
This depends on the plugin used and its configuration. I check the settings and tables and inform you which entries were stored and during which period.
Can you set up an automatic deletion period?
Yes, provided that the extension used supports this or a suitable technical solution is available. You determine the desired period based on your operational and legal requirements.
What happens if the review finds no infection?
You will receive a written review report with the result and other technically relevant findings. In this case, the cost remains 50 € net.
What does the cleanup cost?
The check costs 50 € net and is fully credited toward subsequent cleanup. Cleanup of a standard WordPress single installation costs 280 € net. For multiple installations or particular technical complexity, I will quote the price after a brief review and before work begins. Orders placed on weekends incur a one-time additional flat fee of 100 €.
Coordinate the next steps
The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.
Technical support is available nationwide. Further regional pages: WordPress help in Bielefeld · WordPress help in Dortmund · WordPress help in Essen · WordPress emergency support
Clarify suspected malicious code
During the free initial consultation, you describe the irregularities observed and the available access credentials. I will explain whether the technical review for €50 net makes sense as a first step or whether the cleanup can begin directly.
- Technical assessment with written report€50
- Cleanup of a standard single installation€280
- Ongoing support per monthfrom €65
All prices excl. 19% VAT · Response within 4 hours, Mondays to Fridays from 8 a.m. to 8 p.m.