Bleiben Stellenangebote und Bewerbungsformulare während der Bereinigung erreichbar?

In aller Regel bleibt die Website erreichbar. Wenn ein Formular als möglicher Einstiegsweg vorübergehend deaktiviert werden muss, stimme ich den Zeitpunkt und eine geeignete Übergangslösung vorher mit Ihnen ab.

Erhalten wir einen schriftlichen Bericht über den Vorfall?

Ja. Der Bericht enthält die festgestellten Fundstellen, die vorgenommenen Maßnahmen und den technisch rekonstruierbaren Ablauf. Er kann als Grundlage für die interne Bewertung und für eine erforderliche Abstimmung mit Datenschutz- oder Versicherungsstellen dienen.

Welche Zugänge werden benötigt?

Erforderlich sind ein SFTP- oder SSH-Zugang, ein Datenbankzugang und ein Administrator-Konto in WordPress. Falls der WordPress-Zugang gesperrt ist, reichen für den Start Server- und Datenbankzugang aus. Fehlende Zugangsdaten kann der Vertragsinhaber beim Hostinganbieter anfordern.

Wie läuft die Zusammenarbeit per Fernzugriff ab?

Für die Bearbeitung benötige ich einen SFTP- oder SSH-Zugang, einen Datenbankzugang und ein Administrator-Konto in WordPress. Nach der ersten Sichtung erläutere ich den Befund und das weitere Vorgehen telefonisch oder schriftlich.

Acute WordPress incident

Is Google warning about your website? Help in Rendsburg

Google, your browser or your host is warning about harmful content. I check the WordPress installation, clean up the issue and then assist with the renewed review or reinstatement.

Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Rendsburg

Forms with file uploads require special attention because they transfer files from outside to the server. I check the permitted file types, size restrictions, storage locations and access permissions, as well as the form extension being used. If the form is affected by the incident, I first secure the existing data and coordinate any necessary restrictions with you.

Process and scope of services

The technical cleanup is carried out for customers in Rendsburg via remote access. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found under Remove WordPress virus and Remove WordPress malware.

Secure file uploads technically

For contact and application forms, I check file filters, storage locations, access permissions and the extension being used. Identified vulnerabilities are closed as part of the cleanup.

Have warning messages removed

After the cleanup, I can request a new review by Google. If the hosting provider has blocked your website, I will compile the technical findings and the measures carried out.

Renew access credentials and security keys

At the end, the affected passwords, user accounts and WordPress security keys are renewed in consultation with you. Unnecessary accounts are removed after approval.

Services and prices

Malware scan

50 €

plus VAT · one-time

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

Further terms and conditions:

All prices are plus 19 % VAT.
For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
The restoration period begins as soon as all required access credentials are available.
I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Rendsburg

Will job listings and application forms remain accessible during the cleanup?

As a rule, the website remains accessible. If a form needs to be temporarily deactivated as a possible entry point, I will coordinate the timing and a suitable interim solution with you in advance.

Will we receive a written report on the incident?

Yes. The report contains the identified findings, the measures taken and the sequence of events that can be reconstructed technically. It can serve as a basis for the internal assessment and for any necessary coordination with data protection or insurance authorities.

Which access credentials are required?

A SFTP or SSH access, a database access and an administrator account in WordPress are required. If WordPress access is blocked, server and database access are sufficient to get started. The contract holder can request missing access credentials from the hosting provider.

How does collaboration work remotely?

To carry out the work, I need a SFTP or SSH access, a database access and an administrator account in WordPress. After the initial review, I will explain the findings and the next steps by phone or in writing.

Start cleaning up the website

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Technical support is available nationwide. Further regional pages: WordPress help in Schleswig · WordPress help in Kiel · WordPress help in Neumünster · WordPress emergency assistance