Fix errors

White screen or Error 500 in WordPress

With a white screen, processing stops without displaying the technical error message in the browser. A 500 error also indicates a server-side interruption.

I analyze the available error logs, narrow down the affected component and fix the identified cause.

Elias Arndt, WordPress expert from Schleswig
Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

  • Response within 4 hours
  • Restoration within 6 hours; half price if exceeded
  • Cleanup €280 net at a fixed price
  • Money-back guarantee
0157 57244734
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Report an emergency

I will get back to you within 4 hours.

Possible technical causes

The same error pattern can have different causes. Server logs and targeted tests provide the necessary clues.

Error after an update

An extension or the theme may be incompatible with the WordPress, PHP or plugin version in use.

Available memory exhausted

Processing exceeds the configured PHP memory limit. In this case, the log points to the memory limit.

Faulty server rules

Invalid or modified entries in the .htaccess file can prevent individual areas or the entire website from being delivered.

Damaged or injected code

A syntax or runtime error in a file can interrupt the page request. The affected file must then be checked for its cause and origin.

How the error is fixed

1

Analyze the error log

I read the available server logs and assign messages to the affected file, extension or configuration.

2

Narrowing down the cause

Plugins, the theme and server rules are checked specifically. Necessary changes are made in a controlled manner and documented.

3

Restore functionality

I fix the identified cause and then check accessibility and key functions. If there are indications of malicious code, the installation is checked completely.

Services and prices

Malware scan

50 €

plus VAT · one-time

  • Assessment of files, database and server configuration
  • Analysis of available access logs
  • Written report with documented findings
  • Recommendations for the next technical steps

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

  • Technical assessment included in the price
  • Removal of the identified malicious code
  • Restoration of normal operation
  • Securing the identified access route and renewing relevant access credentials
  • Basic hardening of the WordPress installation
  • Technical report for the insurance company on request: €200 net
Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

  • Controlled updates for WordPress, plugins and themes
  • Regular checks for malicious code
  • Continuous checks for newly reported vulnerabilities
  • Cleanup included in the monthly fee during the support period

Further terms and conditions:

  • All prices are plus 19 % VAT.
  • For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
  • The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
  • The restoration period begins as soon as all required access credentials are available.
  • I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Frequently asked questions

Can I deactivate plugins via server access?

This can restore access in the event of a plugin error. Back up and document the current state before making changes so that further analysis of the cause remains traceable.

WordPress and the server may disable public error output for security reasons. The details then remain available in the server logs. A public debug mode should only be used in a controlled and temporary manner.

I will get back to you within 4 hours. Many technical errors can be fixed on the same working day; the exact time required depends on the cause and the available access credentials.

Determine the cause of the error and restore the website

During the free initial consultation, we clarify the symptoms observed, the available access credentials and the sensible next step. If the cause is likely to lie outside WordPress, you will receive an appropriate assessment.

Call now: 0157 57244734
Emergency form

You can reach me Monday to Friday from 8 a.m. to 8 p.m. Related topics: WordPress no longer loads · Restore WordPress website · WordPress hacked – what to do now · Remove WordPress malware