Brauchen Sie für die Zusammenarbeit einen Vertrag?

Für eine einmalige Bereinigung genügt eine schriftliche Beauftragung per E-Mail. Eine Vertraulichkeitsvereinbarung oder Vereinbarung zur Auftragsverarbeitung kann vor dem Zugriff abgeschlossen werden.

Wie schnell können Sie anfangen?

Ich melde mich innerhalb von 4 Stunden. Sobald alle erforderlichen Zugänge vorliegen, beginne ich mit der Analyse. Ab diesem Zeitpunkt gilt die Zusage von 6 Stunden bis zur Wiederherstellung.

Was geschieht, wenn die Prüfung keinen Befall feststellt?

Sie erhalten einen schriftlichen Prüfbericht mit dem Ergebnis und weiteren technisch relevanten Feststellungen. In diesem Fall bleibt es bei den Kosten von 50 € netto.

Was kostet die Bereinigung?

Die Prüfung kostet 50 € netto und wird bei einer anschließenden Bereinigung vollständig angerechnet. Die Bereinigung einer üblichen WordPress-Einzelinstallation kostet 280 € netto. Bei mehreren Installationen oder besonderer technischer Komplexität nenne ich den Preis nach einer kurzen Sichtung und vor Beginn der Arbeiten. Für Aufträge am Wochenende fällt einmalig eine zusätzliche Pauschale von 100 € an.

Technical WordPress help

Has Your WordPress Been Hacked? Help in Munich

Unknown administrator accounts, new files or suspicious mail delivery may indicate a security incident. I investigate the technical scope and document the necessary measures.

Elias Arndt

WordPress security and technical support
★★★★★ 5,0 on Google

Report an emergency

I will get back to you within 4 hours.

WordPress websites in Munich

In the event of a malware infection, rapid restoration and comprehensible documentation are essential. I check files, the database, user accounts and server logs, remove the manipulations found and secure the identified access route. If all access credentials are available, the promised restoration applies within 6 hours. You will then receive a written report detailing the key findings, the measures carried out and the remaining recommended steps.

Technical inspection and cleanup

Technical remediation for customers in Munich is carried out remotely. You will receive a clearly defined scope of services and transparent terms in advance. Further information can be found under Remove WordPress Virus and Remove WordPress Malware.

Schriftlicher Befund

The report documents findings, the possible cause, the measures carried out and recommendations. It can be used internally or for coordination with an insurance company.

Response within four hours

Monday to Friday between 8 a.m. and 8 p.m., I will get back to you within four hours. Technical work can begin as soon as all required access details are available.

Written technical findings report

You will receive a summary of the identified findings, the measures carried out and the technically reconstructable sequence of events. The report supports further coordination with internal departments, your insurer or the supervisory authority.

Services and prices

Malware scan

50 €

plus VAT · one-time

If you commission the cleanup afterwards, the 50 € will be fully credited.

Fixed price

Cleanup

280 €

plus VAT · fixed price, scan included

Money-back guarantee: If the cleanup or restoration is unsuccessful, the cleanup fee paid will be refunded.

Ongoing support

from €65

per month, plus VAT.

Further terms and conditions:

All prices are plus 19 % VAT.
For work on Saturdays, Sundays or public holidays, a one-time weekend flat rate of €100 is charged.
The agreed response and restoration times apply Monday to Friday from 8 a.m. to 8 p.m.
The restoration period begins as soon as all required access credentials are available.
I will clarify the effort required for multiple websites in one installation, multisite systems and WooCommerce shops with ongoing orders before starting. Additional costs will be agreed before commissioning.

Questions from Munich

Do you need a contract for the collaboration?

For a one-time cleanup, written commissioning by e-mail is sufficient. A confidentiality agreement or data processing agreement can be concluded before access is granted.

How quickly can you start?

I will get back to you within 4 hours. As soon as all required access credentials are available, I will begin the analysis. From this point, the 6-hour restoration commitment applies.

What happens if the review finds no infection?

You will receive a written review report with the result and other technically relevant findings. In this case, the cost remains 50 € net.

What does the cleanup cost?

The check costs 50 € net and is fully credited toward subsequent cleanup. Cleanup of a standard WordPress single installation costs 280 € net. For multiple installations or particular technical complexity, I will quote the price after a brief review and before work begins. Orders placed on weekends incur a one-time additional flat fee of 100 €.

Coordinate the next steps

The review and cleanup are carried out via server and database access. After your enquiry, I will clarify the symptoms, the available access credentials and the next technical steps with you.

Technical support is available nationwide. Further regional pages: WordPress Help in Nuremberg · WordPress Help in Stuttgart · WordPress Help in Frankfurt am Main · WordPress Emergency Help